sona Casino's Privacy Policy

Section 2

Data Collection

sona collects various types of information from different sources. The details are set out below:

2.1 Information You Provide

Information you directly provide when registering an account and using the service:

• Full name, date of birth, and gender
• Mobile number and email address
• Password and security questions
• Identity document details (National ID or passport) — only when identity verification is required
• Financial information: bKash, Nagad, Rocket, or bank account details, solely for completing transactions
• Contact details provided via live chat or email

2.2 Automatically Collected Information

Information collected automatically through technology when you use the Platform:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Login time and date, session duration
• Pages accessed on the Platform and click data
• Gaming activity: deposits, withdrawals, bets, and gaming history

2.3 Information Received from Third Parties

In some cases we may receive limited information through legitimate third parties for the purpose of verifying your identity. This information is used solely to prevent fraud and ensure account security.

Section 3

Purpose of Data Use

sona uses your information only for specific, legitimate purposes. Your information is not used for anything beyond the purposes listed below:

3.1 Account Management

Your information is used to create and verify your account, ensure secure login, assist with password recovery, and monitor account activity.

3.2 Financial Transactions

Relevant financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. sona never stores your payment PIN or OTP.

3.3 Customer Support

When providing 24/7 live chat and email support, your account information is accessed to resolve issues quickly. If you raise a responsible gaming concern, that information is shared with the relevant team — read our Responsible Gaming guidelines for more details.

3.4 Technical Improvement and Security

Your information is used to improve Platform performance, identify technical errors, prevent fraudulent activity, and block unauthorised access.

3.5 Notifications and Promotions

Relevant bonus offers, new games, and Platform update notifications may be sent to your registered mobile number or email. You can opt out of such communications at any time.

Section 4

Data Disclosure and Sharing

sona does not sell or rent your personal information to any third party. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with trusted third parties engaged for payment processing, identity verification, IT infrastructure, and customer support. These partners are required to comply with sona's privacy standards.

4.2 Legal Obligations

sona may be required to disclose information under applicable laws of Bangladesh, court orders, or government directives. In such situations we will endeavour to notify you in advance where possible, though this may not always be feasible.

4.3 Fraud and Abuse Prevention

If there is suspicion of multiple account creation, money laundering, or any other illegal activity, relevant information may be shared with the appropriate authorities.

4.4 Corporate Restructuring

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity. Users will be duly notified before any such change takes place.

Section 5

Cookies and Tracking

The sona Platform uses cookies and similar technologies to maintain service quality.

5.1 Types of Cookies

• Essential cookies: These cookies are necessary to maintain login sessions and ensure the Platform's basic functionality — they cannot be disabled.
• Functional cookies: These help remember your language preferences, display settings, and previous gaming activity.
• Analytics cookies: These analyse user behaviour on the Platform to provide information for service improvement. These cookies do not identify you personally.

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, disabling certain cookies may limit some Platform functionality.

Section 6

Data Retention and Security

6.1 Security Measures

sona applies industry-standard technical and organisational measures to keep your information secure:

6.2 Data Retention Period

Information is retained for as long as your account is active and for as long as necessary after account closure to meet legal obligations. Transaction data is generally kept for an extended period, as maintaining financial records is a legal requirement.

6.3 Data Breach Response

If a data security breach occurs that affects your information, you will be notified as quickly as possible and the necessary remedial steps will be taken.

Section 7

Your Rights

Every user registered on the sona Platform has the following rights:

7.1 Right to Know

If you wish, we are obliged to inform you of what information we hold about you, where it is stored, and for what purpose it is used. Contact our support team to make this request.

7.2 Right to Correction

If any information stored in your account is incorrect or out of date, you can request a correction. Most information can be updated directly from your profile settings.

7.3 Right to Deletion

You can request that your information be deleted by closing your account. However, certain information may need to be retained for a specified period due to legal obligations or ongoing dispute resolution.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. Let us know directly via our 24/7 live chat or email — we provide support in both Bengali and English.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our customer service team. We will review your request and respond within a reasonable timeframe.

Section 8

Third-Party Services

The sona Platform works with game providers, payment processors, and technology service providers. These third parties operate under their own privacy policies.

8.1 Game Studios

Game providers including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe run games on their own servers. Relevant session data may pass to their systems during gameplay. However, your personal identity document information is not shared with them.

8.2 Payment Services

Transactions via bKash, Nagad, Rocket, or bank transfer are completed through the relevant payment service provider's own platform. That provider's privacy policy will also apply at the time of the transaction.

8.3 External Links

If the Platform contains links to external websites, sona is not responsible for the privacy practices of those sites. We recommend reading their own policies before visiting any external site.

Section 9

Protection of Minors

All gaming and betting services on sona are strictly for individuals aged 21 and above. No information is collected from anyone under 21, and they are not permitted to create an account.

Age verification is mandatory at registration. If any user creates an account by providing false information about their age, the account will be closed immediately and all transactions will be considered void.

If you find that a minor is using this platform, please notify our support team immediately. To learn more about responsible gaming, see our Responsible Gaming Guidelines.

Section 10

Policy Changes

This privacy policy may be updated periodically as needed and as the scope of our services grows. When changes are made, the "Last Updated" date at the top of the page will be revised.

If significant changes are made, a notification will be sent to your registered mobile number or email. Continued use of the platform after a policy change will be considered acceptance of the new policy.

If you have any questions about a change or have difficulty understanding any section, visit our FAQ section or contact our support team directly.