sona Casino Terms and Conditions

1. Definitions and Scope

These Terms and Conditions ("Terms") form a legal agreement between sona Casino ("sona", "we", "platform") and any user of this platform ("user", "you", "member"). By opening an account or using any service on sona, you are considered to have accepted these Terms in full.

1.1 Key Definitions

• Platform: The sona Casino website, mobile application, and other digital channels.
• Member Account: A personal account created through registration, used to play games and make transactions.
• Bet / Wager: Participation in a game or sports event by placing a specific amount of money at risk.
• Bonus Balance: Funds received from promotional offers that cannot be withdrawn before the applicable wagering requirements are met.
• Real Money Balance: Funds you have deposited yourself and withdrawable winnings from actual gameplay.

1.2 Scope of Application

These Terms apply equally to all sona services, including website browsing, account registration, playing games, sports betting, claiming bonuses, and any financial transactions. Where a specific game or promotion has its own additional terms, those terms are treated as a supplement to these general Terms.

2. Account Registration and Eligibility

To open an account at sona, you must meet the eligibility requirements listed below. sona reserves the right to cancel registrations from ineligible individuals and to confiscate any associated balance.

2.1 Age Requirement

Only individuals aged 21 or above may open an account and play at sona. Providing a false age at registration may result in account cancellation and forfeiture of the balance.

2.2 One Account Policy

Each person, household, device, and IP address may hold only one active account. If multiple accounts are found, all of them will be closed and any associated bonuses will be cancelled.

2.3 Registration Information

It is your responsibility to ensure that all information provided at registration — name, date of birth, mobile number, and email — is accurate and up to date. Withdrawals may be blocked on accounts created with incorrect information.

2.4 Account Security

Your login details, password, and OTP must not be shared with anyone. If you suspect unauthorised access to your account, contact the sona support team immediately. sona will not be liable for any loss resulting from third-party use of your account.

3. Account Verification

sona reserves the right to verify the identity of any account, particularly upon receiving a withdrawal request or in the case of high-value transactions. Withdrawals may be held until the verification process is complete.

3.1 Required Documents

• A clear copy of a National ID (NID) or passport.
• A photo of the ID document held next to the account holder's face (selfie).
• Proof of ownership of the mobile banking account (bKash, Nagad, Rocket, etc.).

3.2 Verification Timeframe

After the required documents are submitted, sona will complete verification as quickly as possible. If submitted documents are unclear or incomplete, additional information may be requested.

3.3 Rejection and Consequences

If verification fails or false information is provided, the account may be permanently closed and any approved bonuses and associated winnings will be cancelled.

4. Deposits and Withdrawals

The following rules apply to deposits and withdrawals at sona. All transactions are carried out in Bangladeshi Taka (৳).

4.1 Deposit Methods and Minimum Amount

Accepted deposit methods at sona are: bKash, Nagad, Rocket, and bank transfer (for example: Dutch-Bangla Bank, Islami Bank, BRAC Bank). The minimum deposit amount for each method is ৳200.

4.2 Withdrawal Methods and Processing Time

The same methods apply for withdrawals: bKash, Nagad, Rocket, and bank transfer. The minimum withdrawal amount is ৳800. For verified accounts, withdrawals are generally processed within 5 to 30 minutes.

4.3 Withdrawal Eligibility

• Withdrawal requests must always be made using the same method that was used for the deposit.
• Withdrawals to third-party accounts are not permitted — funds may only be withdrawn to a payment method registered in the account holder's name.
• Withdrawals may be blocked if account verification has not been completed.

4.4 Unusual Transactions

If a transaction appears unusual, sona reserves the right to request additional information or to hold the withdrawal until an investigation is complete.

5. Bonuses and Promotional Offers

sona offers various bonuses and promotional offers. Each offer has its own terms, but the general rules below apply to all bonuses.

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳8,000. To withdraw the bonus amount, the bonus must be wagered 10 times.

Example: Depositing ৳1,000 gives you a ৳1,000 bonus, making your total balance ৳2,000. To withdraw your bonus winnings, you must wager ৳1,000 × 10 = ৳10,000.

5.2 Other Active Offers

• sona Weekly Deposit Reward: 50% bonus, up to ৳5,000; wagering 15x; minimum deposit ৳200. Can be claimed once per week on any deposit.
• sona Slot Festival Bonus: 30% bonus, up to ৳3,000; wagering 20x; minimum deposit ৳200. Usable on slot games only.
• sona Friday Reload Offer: 40% bonus, up to ৳4,000; wagering 18x; minimum deposit ৳200. Can be claimed once on one deposit every Friday.
• sona Birthday Gift: Up to ৳1,500; wagering 10x. Can be claimed once during the birthday month registered on the account.
• sona Refer a Friend Bonus: Up to ৳2,000; wagering 12x. Automatically credited after the referred friend's first deposit.

5.3 General Bonus Terms

• Bonus balance cannot be withdrawn directly; specific wagering requirements must be met first.
• Claiming the same bonus from multiple accounts is strictly prohibited.
• The validity period of each bonus will be stated in the relevant promotion details; once expired, the bonus will be automatically removed.
• A bonus is never a cash alternative or a guaranteed payment — it is a promotional benefit.

6. Gaming Rules

All game types at sona — slots, live casino, table games, fishing, and sports betting — are governed by the general rules below.

6.1 Fairness of Bets

All game outcomes are technically independent and determined by a Random Number Generator (RNG). If a technical error produces an abnormal result, sona reserves the right to void the relevant bet.

6.2 Maximum Bet Limits

Each game and betting market has its own minimum and maximum bet limits, which are displayed when the game loads. The limits that apply when betting with bonus balance may differ from those for real money.

6.3 Technical Issues

If an ongoing round is interrupted due to an internet disconnection or device issue, the last data saved on the server will be considered final. sona will not be liable for any financial loss arising from such situations.

6.4 Special Rules for Sports Betting

Specific rules apply to each event for betting on cricket (BPL, T20 World Cup), football, and other sports. If an event is cancelled or postponed, bets are generally refunded in most cases; however, different rules may apply for specific markets.

7. Prohibited Activities

The activities listed below are strictly prohibited at sona. Breaching these prohibitions may result in account cancellation and forfeiture of associated funds.

7.1 Financial Misconduct

• Making deposits using a third party's card or mobile banking account.
• Fraudulently reclaiming funds through chargeback requests.
• Money laundering or using funds from illegal sources.

7.2 Bonus Abuse

• Following low-risk betting strategies for the purpose of meeting bonus requirements (bonus hunting).
• Claiming bonuses using multiple accounts or identities.
• Claiming bonuses by opening accounts in the names of multiple family members.

7.3 Technical Abuse

• Playing games using bots, scripts, or automated software.
• Exploiting vulnerabilities or errors in the platform.
• Attempting unauthorised access to another member's account.

8. Account Suspension and Closure

In the situations below, sona reserves the right to temporarily suspend or permanently close an account without prior notice.

8.1 Grounds for Suspension

• Temporary suspension while a verification process is ongoing.
• Investigation of unusual or suspicious transaction activity.
• An allegation of breach of any clause of these Terms.

8.2 Grounds for Permanent Closure

• When fraud, dishonesty, or bonus abuse is proven.
• When it is proven that an account was opened using a false identity or false information.
• When a breach of the age requirement is proven.
• At the member's own request to close the account.

8.3 Financial Matters After Closure

If an account is closed due to fraudulent activity, all bonuses and winnings earned from bonuses will be forfeited. Whether legitimately deposited real money will be returned depends on the outcome of the investigation.

9. Limitation of Liability

While sona strives to provide its services reliably, sona's liability is limited in the following areas.

9.1 Service Interruptions

sona is not responsible for temporary unavailability of services due to server maintenance, technical errors, or third-party service disruptions. sona makes every effort to restore services as quickly as possible.

9.2 Third-Party Services

sona is not directly responsible for any issues caused by game providers (such as Pragmatic Play, JILI, PG Soft, Evolution), payment processors, or other third-party services.

9.3 Game Results

Gaming and betting are inherently risky. sona is not liable for any financial losses in any game or market. Players participate at their own risk.

10. Privacy & Data Protection

sona takes the protection of members' personal information very seriously. For details on how your data is collected, stored, and used, please read our Privacy Policy, which forms an integral part of these terms.

10.1 Purpose of Data Use

• Account management and verification.
• Transaction processing and fraud prevention.
• Customised services and promotional communications (based on consent).
• Meeting legal and regulatory obligations.

10.2 SSL Protection

All transactions on sona are secured by SSL encryption. Your banking and personal information is always transmitted through encrypted channels.

11. Responsible Gaming

sona believes that gaming is a form of entertainment and should be enjoyed responsibly. We provide tools and support to help members maintain healthy gaming habits. Visit our Responsible Gaming Guidelines for detailed information, self-exclusion options, and support resources.

11.1 Self-Control Tools

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Time-Out: Option to temporarily suspend your account for a set period.
• Self-Exclusion: Request long-term self-exclusion from the platform.

11.2 Contact for Support

If you feel that gaming is having a negative impact on your life, contact sona's 24/7 support team — via live chat or email, in both Bengali and English.

12. Changes to Terms

sona reserves the right to change these terms, in part or in full, at any time. Changes take effect once published on the website.

12.1 Notice of Changes

For significant changes, sona will make an effort to notify members via their registered email or through a platform notification. However, it is the member's own responsibility to visit this page regularly and stay informed about the latest version of the terms.

12.2 Continued Use After Changes

Continued use of the platform after any changes will be taken as your acceptance of the updated terms.

12.3 Contact & Complaints

If you have any questions or complaints about these terms, please contact sona's support team. For answers to common questions, check our FAQ section — where you'll find answers to the most frequently asked questions. To learn more about us, you can read the About Us page.