Responsible Gaming Guidelines
At sona, we want gaming to remain a healthy part of your entertainment. On this page you will find details of all the protection tools available to you, from setting deposit limits to self-exclusion.
Our Commitment
sona believes online gaming should be an enjoyable experience — not a source of stress or problems. That is why we actively work to ensure the safety of every member.
When online casino or betting starts creating stress in daily life rather than entertainment, it is time to take notice. sona always wants our members to stay aware of their own limits. Under our Terms and Conditions, members must be aged 21 or above to use the platform.
Before you play, ask yourself — is this purely for fun, or are you hoping to win back money you have lost? Playing to recover losses is a risky habit. Set a budget in advance and never go beyond it.
Your account information and personal data are kept secure in accordance with our Privacy Policy, so you can use the platform with confidence.
Gambling or betting can never be a reliable source of income. It is a form of entertainment — nothing more. At sona, every game outcome is determined by a certified Random Number Generator (RNG), so no specific result can be predicted in advance.
For common questions from sona members, visit our FAQ section — it covers frequently asked questions about account management, payments, and responsible gaming.
Remember, the best way to enjoy gaming is to know your limits and stick to them. sona is always here for you through 24/7 live chat and email support.
Tools to Protect Yourself
At sona, several tools are available directly from your account to help you stay in control of your gaming.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Limits take effect immediately and can be lowered at any time.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time is up, the system will automatically alert you.
Cool-off
Temporarily close your account for a few days. You will not be able to log in during the break, but your account will not be deleted.
Self-Exclusion
If you feel you need a break, self-exclusion lets you fully deactivate your account for a set period.
Gaming History Review
View your deposit, withdrawal, and betting history at any time. This helps you understand your own patterns.
Contact Support Team
Talk to our team via 24/7 live chat or email in Bengali or English. Come to us with any concern, without hesitation.
Set Your Limits
Go to your account settings and set limits as you prefer. The form below shows how it works.
Once a limit is lowered, it takes effect immediately. Increasing a limit has a safety waiting period. This protects you from raising your limit on impulse.
Once self-exclusion is activated, you will not be able to access your account until the set period ends. Before making this decision, please speak with our support team — we will help you choose the right option.
Sample Limit Setup
This is a sample interface. To set actual limits, go to your account settings.
Warning Signs of a Problem
If you notice the following signs, stop and seek help.
- Betting more to recover losses — feeling the urge to keep playing in order to win back what you have lost.
- Exceeding your budget — spending beyond the limit you set for yourself.
- Straining relationships — lying to or neglecting family or friends.
- Playing without sleep or food — ignoring your body's needs and playing for hours on end.
- Borrowing money — borrowing from family or friends to fund your betting.
- Feeling restless when not playing — losing focus or becoming irritable when you stop betting.
- Losing focus on work or studies — prioritising gaming over your daily responsibilities.
Principles of Healthy Gaming
Following these habits keeps gaming enjoyable.
Only play with money you can afford to lose
Never bet money that your household depends on. Set aside a separate entertainment budget in advance.
Set a time limit
Decide how long you will play before you start, and stop when that time is up — regardless of whether you are winning or losing.
Be realistic about outcomes
In every game, the RNG determines results completely independently. Previous wins or losses have no effect on the next result.
Where to Get Help
If you are struggling, do not carry it alone. Help is available through the following channels.
sona Support
Our team is available 24/7 via live chat and email in both Bengali and English. Whether you need to set limits or activate self-exclusion, reach out anytime.
Family and Trusted Friends
Talk openly with family and close friends. Support from loved ones can often be the first step toward getting professional help.
Professional Counsellors
Seek help from a mental health specialist or counsellor. Both public and private mental health services are available in Bangladesh.
Contact Us by Email
Email us for any support related to responsible gaming:
24 hours a day, 7 days a week — responses in Bengali and English
sona's Commitment: Safe and Responsible Gaming
sona believes that building a healthy gaming culture is a shared responsibility. We have aligned our technology, support team, and policies toward that goal. If you ever find yourself going beyond your limits, talk to us today.
Responsible Gaming FAQ
Answers to frequently asked questions are provided below.