FAQ
sona FAQ — Withdrawals, Deposits, Accounts and VIP
Here you will find answers to the most common questions that come up while playing at sona casino. From depositing and withdrawing to account security and VIP cashback — clear, concise information on all topics is provided below. Use the table of contents to jump to a specific section.
21+
Age restriction applies
24/7
Support service
৳200
Minimum deposit
30 min
Maximum withdrawal time
Table of contents
Withdrawal questions
The most frequently asked questions about withdrawing money from sona are answered here.
Yes, to withdraw from sona you must use a bKash, Nagad or Rocket account registered in your own name. Sending money to a third-party account is not possible. The same rule applies to bank transfers — the account name must match the name on your sona profile. This is to keep your account secure.
Withdrawal processing at sona is usually completed within 5 to 30 minutes. bKash, Nagad and Rocket transfers are the fastest. Bank transfers may take slightly longer, but still within 30 minutes. If the money does not arrive within that time, contact support via live chat.
Yes, but you must first meet the wagering requirement before withdrawing bonus funds. For example: if you deposit ৳1,000 and receive a 100% bonus of another ৳1,000, your balance will be ৳2,000. To withdraw this bonus, you need to place bets totalling ৳1,000 × 10 = ৳10,000. Once wagering is complete, winnings can be withdrawn normally.
The minimum withdrawal amount at sona is ৳800. Withdrawal requests below this amount will not be accepted. Before playing, make sure your balance is ৳800 or more. You can use bKash, Nagad, Rocket or any major bank account in Bangladesh as your withdrawal method.
If a withdrawal shows as "pending", you usually do not need to do anything — the process completes automatically. However, if more than 30 minutes have passed and it is still showing as pending, check that your banking details in your profile are correct and contact sona support via live chat right away.
If a withdrawal shows as "pending", you usually do not need to do anything — the process completes automatically. However, if more than 30 minutes have passed and it is still showing as pending, check that your banking details in your profile are correct and contact sona support via live chat right away.
Money can be transferred from sona to any scheduled bank in Bangladesh. Direct transfers are possible to Dutch-Bangla Bank, Islami Bank, BRAC Bank, Sonali Bank and other banks. Using bKash, Nagad or Rocket makes the process faster. The choice of withdrawal method is entirely yours.
Member account
Find answers here to frequently asked questions about registration, login issues and account management. You can log in directly on the sona login page.
Yes, you must be at least 21 years old to open an account at sona and take part in any casino or betting activity. Providing the correct date of birth at registration is mandatory. Providing incorrect information may cause verification problems later and your withdrawal could be held.
No. Each player may create only one account at sona. Operating multiple accounts goes against sona's terms and conditions and risks having all accounts suspended. Only one account per device or per person in a household is allowed. Read the terms and conditions for more details.
First make sure Caps Lock is off and the username is entered correctly. If the problem continues, use the password reset option. An OTP will be sent to the mobile number or email used at registration. If that still does not resolve it, contact sona live chat support directly — they will help you quickly.
On the sona login page, click the "Forgot password?" option. Then enter your registered mobile number or email address. An OTP will be sent — use it to set a new password. A new password of at least 8 characters mixing letters and numbers is recommended. Contact support if you run into any problems.
A username must generally be between 4 and 16 characters and may only use English letters and numbers. A password should be at least 8 characters and should include a mix of uppercase letters, lowercase letters and numbers. Avoid simple passwords (such as 12345678). Read the responsible gaming guide for safer play.
Once registration is complete, you can start playing as soon as you deposit funds into your sona account. The minimum deposit is ৳200. Your first deposit comes with a 100% bonus of up to ৳8,000. You can go straight to slots, live casino or cricket betting — whichever section you prefer.
How to deposit
Find answers here to all questions about deposit methods, processing times and minimum amounts at sona.
sona slot games and any other category require a minimum deposit of ৳200 to play. This amount applies to every payment method — bKash, Nagad, Rocket, or bank transfer, the same condition across all. Being able to start with a small amount is convenient for new players in Bangladesh.
Log in to sona, go to the deposit section and select bKash. Send money or make a payment to the designated bKash number, then enter the transaction ID in the sona cashier. Your balance is usually updated within a few minutes. The same process applies for Nagad and Rocket.
First wait 10–15 minutes. If the balance still has not arrived, get the transaction reference number from your mobile banking app and send it to sona live chat. Without a transaction ID the investigation may take longer, so keeping a screenshot of your payment is a good habit.
The deposit methods currently available at sona:
- bKash — mobile banking, one of the fastest methods
- Nagad — mobile banking by the postal department
- Rocket — mobile service by Dutch-Bangla Bank
- Bank Transfer — any scheduled bank including Sonali Bank and Islami Bank
sona does not apply any service charge on deposits. However, your mobile banking service or bank may charge their own transaction fee — that is the policy of the respective provider. You can find the fee structure for bKash, Nagad and Rocket in their own apps or on their websites.
Yes, depositing with Nagad is just as straightforward as with bKash. Select Nagad in the sona cashier, make the payment to the designated number, and provide the transaction ID. Funds are added to your account quickly across all methods. Using the sona App makes depositing from your mobile even more convenient.
VIP & Cashback
Here you will find answers to questions about how sona's VIP program and weekly cashback work. For more details, visit the sona VIP page.
The sona VIP program has three tiers:
- Bronze — up to 0.5% weekly cashback
- Silver — up to 1.0% weekly cashback
- Gold — up to 1.5% weekly cashback
Weekly cashback is calculated on your net loss for the week (total losses minus total winnings). Example: if you are a Silver member and your net loss for the week is ৳20,000 — ৳20,000 × 1.0% = ৳200 cashback. This is the maximum rate; if your actual loss is lower, the cashback will be lower as well.
sona VIP tiers advance based on your regular play activity. The more active you are and the more consistently you place bets, the greater your chance of reaching a higher tier. Promotion happens automatically once the required turnover conditions are met. For the full VIP terms, visit the sona VIP page.
sona VIP cashback is generally calculated automatically each week and credited to eligible members' accounts. There is no need to claim it separately. If you do not receive cashback in a given week, contact support. Cashback is usually credited on Mondays after the weekly calculation.
Gold members receive up to 1.5% weekly cashback along with priority support and early access to special promotional offers. Higher-tier members may also get the opportunity to participate in sona's new games and events ahead of others. Staying regularly active in crash betting and cricket betting makes it easier to reach the Gold tier.
sona VIP tiers depend on your activity over a given period. Extended inactivity may result in a tier review. Playing regularly allows you to maintain your earned tier. For the full VIP terms and conditions, visit the Terms and Conditions page or ask support.
Have more questions? Ask support directly
If you did not find your answer in this FAQ, no need to worry. sona's support team is available around the clock to help in both Bengali and English. Reaching us for any question, complaint, or technical issue is easy.
Live Chat Support
Open the live chat window from any page on the site. Available 24 hours a day, 7 days a week — in Bengali or English.
Email Support
To share details on a complex matter, write to us by email: [email protected] — email support is available 24/7.
Play responsibly. Must be 21+. For more information, read the Responsible Gaming guidelines.